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Privacy Policy

Last updated: March 2025

1. Who We Are

VoiceIQ is an AI-powered voice sales platform. We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data controller: VoiceIQ — Contact: privacy@voiceiq.ai

2. What Data We Collect

  • Account information (name, email) when you register
  • Usage data (pages visited, features used) via essential cookies
  • Call transcripts and recordings you create using our platform
  • Payment information (processed securely by Stripe — we never store card details)
  • Device and browser information for security and performance

3. Why We Collect It (Legal Basis)

  • Contract performance — to provide the service you signed up for
  • Legitimate interest — product analytics to improve VoiceIQ
  • Consent — marketing emails and optional analytics cookies (you can withdraw anytime)
  • Legal obligation — billing records and fraud prevention

4. Cookies

We use two types of cookies:

  • Essential cookies — required for the platform to function (login session, preferences). Always active.
  • Analytics cookies — used to understand how visitors use our site. Only set with your explicit consent.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

5. AI Calls & Call Recordings

VoiceIQ enables automated AI voice calls. When you use our platform to call prospects:

  • You are responsible for obtaining necessary consent from call recipients under applicable laws (GDPR, TCPA, etc.)
  • Call recordings and transcripts are stored securely and only accessible by your account
  • You can delete call data at any time from your dashboard
  • We do not use your call data to train AI models without explicit consent

6. Data Sharing

We do not sell your data. We share data only with:

  • Vapi — voice infrastructure provider
  • Groq — AI language model processing
  • Stripe — payment processing
  • Vercel / Railway — hosting infrastructure

All processors are under data processing agreements and comply with GDPR.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access — request a copy of your personal data
  • Rectification — correct inaccurate data
  • Erasure — request deletion of your data ("right to be forgotten")
  • Portability — receive your data in a machine-readable format
  • Object — object to processing based on legitimate interest
  • Withdraw consent — at any time for consent-based processing

To exercise any right, email privacy@voiceiq.ai. We will respond within 30 days.

8. Data Retention

We retain your account data for as long as your account is active. Call transcripts and recordings are retained for 12 months by default and can be deleted by you at any time. We delete all personal data within 30 days of account deletion.

9. Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use industry-standard security practices and conduct regular security reviews. In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR.

10. Contact & Complaints

For privacy questions or to exercise your rights, contact us at privacy@voiceiq.ai. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK, BfDI in Germany).